Terms and Conditions

 

Thank you for choosing to book with Under Elm Trees Guesthouse. We look forward to welcoming you. When you make this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

                      
1. Price:

The price includes accommodation only. Unless clearly stated on the booking form all extras such as meals, telephone, drinks etc. are additional. We reserve the right to increase prices which will only be done when essential to remain successful but always to ensure quality accommodation at highly competitive prices.

2. Payments:

For all bookings we require credit card details or cash deposit to hold your booking. The balance is due on arrival. We accept the following forms of payment: cash, debit cards, credit cards. Credit cards incur 2.5% surcharge.

 3. Cancellations:

Once you have booked your stay, our agreement is a legal contract.

Cancellation after check-in, forfeit the total accommodation cost. We are happy to refund you the money for the nights we were able to resell the room

Cancelled less than 4 days prior reservation date, forfeit the full deposit

Cancelled within 1-14 days prior to reservation date, forfeit 75% of the deposit

Cancelled within 15-21 days prior to reservation date, forfeit 50% of the deposit

Cancelled within 22-28 days prior to reservation date, forfeit 25% of the deposit

The offer is made on a first come first served basis, ONLY bank guaranteed cheques accepted

 4. Non-availability:

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.


5. Arrivals & Departures

Check-in times are from 14:00 to 18:00. If you want to check in before 14:00 or after 18:00, please give us a call and let us know. Your bill balance for the accommodation is payable on arrival.

Please be ready to leave your accommodation by 10:00 on the day of departure, unless otherwise arranged. Any extra services taken during your stay is payable on departure.

6. Liabilities:

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

7. Damages, Breakages and lost keys:

Please take care with our accommodation. You are responsible and liable for any breakages or damage that is caused while you occupy the room including any accidents that may occur. If any damage is caused you are responsible up to the full cost of replacement or repair. The costs will be taken from the credit card used to secure the booking or pay for the stay. This also applies to anything that goes missing from your room during your stay.

One key lost will incur R500 charge for a replacement.

8. Parking:

We provide free under-cover parking next to your room.  Although a night guard is on duty from 18:00 – 06:00, it is at guest’s own risk to park at the Guest House.
9. Internet Access:

We provide free wireless access internet. Please make sure your laptop has wireless function. As the service is beyond our control, we could not guarantee internet access quality.
10. No-Smoking:

By regulated health lows this is a smoke free environment. There are numerous garden patios and outdoor areas for you to smoke without inconvenience to yourself or others. Any irresponsible actions of a guest who flagrantly ignores these regulations, said guest assumes full responsibility in this regard. In addition, any cost incurred for a laundry service for smoke affected linen and curtains will be the legal  responsibility of the guest or company that the guest represents and who ignores these health regulations (the cost for laundry of linen and curtains and wipe down of walls, and clean-up is R500 per room.

11. Other

Visitors are welcome with prior arrangement with management

A charge of R160 p/p will be levied to your account for anyone who has not checked in, but appears to have utilised the room of facilities at any time. If you have made a single booking and wish to change it to a double, please let management know

Any breach  of our conditions will result in the immediate cancellation /cessation of any agreed contract, without prejudice

Room allocation is done at random and will only be based on room availability at time of the check-in, unless specified at time of booking. In certain cases, room allocation may be effected by guests who choose to extend their stay whilst with Under Elm Trees. It may become necessary for accommodation to be one or more of the rooms available due to required bed/room configurations or other local establishments within an acceptable proximity to Under Elm Trees

By regulated health lows this is a smoke free environment. There are numerous garden patios and outdoor areas for you to smoke without inconvenience to yourself or others. Any irresponsible actions of a guest who flagrantly ignores these regulations, said guest assumes full responsibility in this regard. In addition, any cost incurred for a laundry service for smoke affected linen and curtains will be the legal  responsibility of the guest or company that the guest represents and who ignores these health regulations (the cost for laundry of linen and curtains; wipe down of walls, and clean-up is R500 per room)

Disclaimer of liability

The user assumes all responsibility and risk for the use of this web site and the Internet generally. Under no circumstances, including negligence, shall anyone involved in creating or maintaining this web site be liable for any DIRECT, INDIRECT, INCIDENTAL, SPECIAL or CONSEQUENTIAL DAMAGES, or LOST PROFITS that result from the use or inability to use the web site and/or any other web sites which are linked to this site. Nor shall they be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the web site; or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or any failure of performance, communications failure, theft, destruction or unauthorized access. Countries which do not allow some or all of the above limitations of liability, liability shall be limited to the greatest extent allowed by law.